Peoples’ willingness to accept weak claims is big news at the moment. How do people differentiate between fake and real news? And if we are in a negotiation, how do we apply our bullsh!t meter to detect spin, distraction or straight deception?

From the other side of the table we might ask: how do we propagate inaccurate beliefs? How do we affirm a false sense of accuracy in their thinking? How do we promote ‘familiarity’ with something that’s not true? How can opinion defeat data?

Can you differentiate fake news from the real?

Research suggests people who overclaim their level of knowledge and display shallowness with analytical thinking have difficulty differentiating real news from fake news. The mediator of these choices is identity – how people see themselves. Fake news is counter-culture, a rebellion, a reflexive open-mindedness. Its base lies in the identity of victimhood, hence they choose tribalism over cooperation, opinion over data. If the fake news gives a voice, power, identity, then the data hardly matters. It’s harder for those people to tell the difference between real or fake news, and it suits them not to try too hard. Who published it can prompt blind allegiance. The familiarity of a headline or a sound bite, whatever its quality, can be enough to sway opinion, because the consumer’s identity has been affirmed.

Negotiation through the looking glass…

Consider the lenses of powerlessness or dominance, of religion or science, of isolation or community, of fear or aspiration. If I believe I am powerless (a victim), I may be seduced by conspiracy. If isolated (abandoned), seduced by a revolutionary cause. If fearful (vulnerable), by a fightback through anger. In this context, the ‘suspect’ social beliefs that people have can be writ large, and social media is an excellent medium for connecting them with each other.

Here are our key take-aways for the effective negotiator:

  • The content is incidental. All negotiators pursue outcomes that fit how they see themselves. This fires the narrative they want to tell when they leave the room. What story do you want them to tell?
  • Don’t play the cards dealt, play the person across from you. Who are they, what’s their story? Take the time to build a relationship during formal and informal time. Negotiators who don’t prepare, don’t ‘connect’, who just ‘get down to business’, are vulnerable to fake news. Their analysis will be too one-dimensional.
  • Observe breaks in continuity. What identity was trodden on or affirmed when the words turned red, the tonality became shrill, the body language big and close. Or when the words dried up, the tonality softened, and body language turned to stone.
  • Observe the incongruities. What does it mean when the words are cold behind the smile? When good questions are deftly avoided? When the data says one thing, and the rhetoric another?
  • Observe how your allies interpret fake news. Understand this is what they will offer you if your disagreements threaten them.
  • Prepare sound bites that will resonate with identity. Three-word slogans, whatever their content, have a habit of cutting through. “The most powerful force in the human psyche is people’s need for their words and actions to stay consistent with their identity – how we define ourselves”. (Tony Robbins)

In the end, all outcomes are driven by what people choose to believe. Looking at data through our different lenses and identities determines its meaning, and thereby the actions we take and the outcomes we achieve. Uncovering beliefs is one reason why we explore the other party’s mindset during pre-negotiation, and invest in open questions in our negotiation process.

So you walk in to see your client and they are cranky, surrounded by noise, and as you raise your voice to talk to them, they constantly check their watch. What are the odds of you getting what you came for?

What would you do? Press on, leave a brochure or order form, then get out of their way?

Or perhaps try to control the process… invite them to a quieter spot, ask if there is a better time? What about the anger… would you take that on?

When we survey clients about how they manage the ‘climate’ of a meeting, they respond that time, place and mood are the least controllable aspects of a meeting. But if climate is set to obstruct the outcomes, it must be addressed – only a question of how.

Climate is precisely the first things both parties experience (hopefully notice) when they meet, even before a word is spoken. During rapport building, people will be judging if this meeting is going to go anywhere good.

If the climate is wrong, and you don’t address it, then you are stuck with it for the rest of the meeting. ‘Awkward’ and frustrating can turn into ‘ridiculous’ and pointless.

So, make it earlier or later, shorter or longer, ample notice or on the spot, plenty of lead time or tight against the deadline (time).

Face to face, phone or email, their place or yours, seated or standing, factory floor or office, air-con or not, noisy or quiet, tea & biscuits or without (place).

And as for mood, a willingness to listen and curiosity with what has upset them, can be a calming process (letting them vent), building trust, as well as insightful into what you might be competing with.

As a broad principle, Sales are not paid to turn up and accept being turned away. Take it on – manage time, place and mood. Set it up before you get there, and if you can’t, react if its not in your favour.

ENS International will help you create some options. Look out for their public programs in all capital cities. Or call me to discuss. 1800 25 99 66.

HOW CONFIDENT A NEGOTIATOR ARE YOU?

Introducing participants to the complexity of negotiation and influencing skills, Stage 1 focuses on building your negotiation confidence.

Stage 1 has been designed to empower and build capability through practical hands-on experiential exercises. Providing insights into effective strategies and how to employ tactics to achieve goals in personal and professional situations, participants workshop real life cases.

Being the initial module in a three-phased approach, Stage 1 develops and improves foundational negotiation and influencing skills.
ENS International recommends participants complete the Stage 2 & 3 modules to achieve optimum results and deepen negotiating understanding and implementation. Each learning module has been developed to increase competency through increased immersion.